Some definitions of the words we use:
Master Company: company “Master Diving and Safari”, Egypt
Operator: booking department of Master Company
Cancellation fee: The amount charged to the guest in case a reservation is cancelled by the guest.
Force Majeure Event: An event that is beyond the control of the operator or the agent, such as natural disasters, political unrest, criminal attacks, etc.
Guest: The people going on a trip offered by the operator, including if applicable the person that is making the reservation.
Price: The amount of money shown to the guest on the website when making a reservation.
Product: A liveaboard diving trip or a liveaboard adventure cruise including place in cabin and all features that are stated as included by the operator.
Reservation: Agreements between guests and master company.
Website: The website www.DiveSafariMaster.com including all pages.
1.1 Reservations are made online through the website of DiveSafariMaster.com and are subject to the availability of the requested product of the operator.
1.2 In some cases extra information (for example, but not limited to passport copies, evidence of guest insurance, health certificates, flight details, etc.) is needed by DiveSafariMaster.com to make a reservation complete. We hold the right to cancel the reservation according to the applicable booking policy for the particular booking in case this information is not supplied by the guest.
2. Responsibility of the guest
2.1 The customers are themselves responsible for transportation to and from the mooring location of the liveaboard or cruise boat. DiveSafariMaster.com may offer some suggestion for airlines, hotels and transfer option, but holds no affiliation with these companies and thus cannot be held accountable for their services.
2.2 Customers are responsible to meet the health and disability requirements defined by the operator, and make sure they are in good shape by conducting a health checkup by a healthcare professional if they book a diving trip. Customers must notify us in writing at the time of booking of any physical or mental illness, disability or other conditions for which special accommodations or the use of a wheelchair is necessary or contemplated.
2.3 To participate in diving activities requires certification by organizations such as PADI to make sure you have all necessary skills for safety and enjoyment during a diving trip. The customers themselves are responsible to meet the minimum required logged dives standard of each diving trip. Guests are responsible to get relevant and appropriate training before going on any trip.
2.4 Customers should take care of their own insurance, ensuring it covers adventure travel and sports so as to be protected in case of dive accidents or other adventure-travel related risks.
2.5 The customer agrees to respect to rules of the operator and acknowledges that if the rules of the boat are broken, the operator (or captain) has the right to deny entry on board, deny diving activities or any of the activities offered by the operator.
2.6 The customers themselves are responsible to meet the passport, visa, health requirements to enter the country or countries where the trip is organized.
2.7 We advise guests to review travel prohibitions, warnings, announcements and advisories issued by their governments prior to their departure.
2.8 The guest should inquire about vaccination and prevention of tropical ailments with a doctor and follow their advice. DiveSafariMaster.com cannot provide medical advice.
2.9 If for any reason you are delayed in transit and fail to reach a liveaboard or cruise boat by the scheduled time of departure, you will be responsible for all costs involved in catching up with the boat (should it be possible to arrange this locally), staying at onshore accommodations, alternative diving arrangements etc. We advise you to travel at least a day early and have an extra day on land before the day of the return flight.
3. Special requests
3.1 During reservation the guest can make special requests. These requests may need additional information and will be agreed upon in communication between the operator and the guest. DiveSafariMaster.com is in no situation responsible for the availability or condition of rental gear, special dietary requests, specific extra cabin facilities, (dive) courses requested, activities requested and other special requests.
3.2 For diving gear, we advise guests to bring their own gear as this will contribute to a better diving experience. We do advise guests to rent an additional diving computer in case one breaks down, to prevent not being able to dive for 24 hours.
3.3 Special dietary requests may be notified. We do advise however to limit these requests to necessary diet requirements only (e.g. due to religious beliefs or allergies). We do however suggest that our guests enjoy the delicious food served onboard by most operators.
3.4 For airports pickup please contact the operator to confirm flight number, arrival time and meeting point. DiveSafariMaster.com does not take responsibility for airport transfers.
4.1 Bookings are only valid when full payment is received.
4.2 You can pay online by credit card (all major credit cards), or pay manually with a bank transfer after your booking request.
4.3 DiveSafariMaster.com reserves the right to charge the costs incurred for payments that are not performed correctly (such as credit card chargebacks and or non-OUR bank transfers).
4.4 Full amount is due on date of reservation. If you want to pay a deposit only you can do so by stating this as a special request during booking and select bank transfer payment. We do have to charge an extra fee for the extra bank and administration cost we endure.
4.7 All our rates are charged in Euro or USD. Quotations in other currencies are for reference only.
5. Cancellation & Amendments
5.1 No show for or early departure from a trip is considered to be the same as a cancellation after departure and no refund applies.
5.2 In case of a booking amendment request we will do our best to help you as a guest to find a suitable alternative trip depending on availability of other boats.
5.3 In case of amendment or cancellation with a (partial) refund we will apply a 3% administration fee to cover our credit card, bank transfer and/or handling costs incurred. This fee is calculated on the total amount of the reservation. Cancellations always need to be submitted in writing by email (firstname.lastname@example.org) to avoid misunderstanding.
5.4 The boat depends on maintenance schedules (dry-dock) in their operating country. If the vessel is not in condition to sail or if there are any delays in the dry-dock, the operator has the right to operate the same itinerary with a different vessel. In this case the customers have to accept the change of vessel. If the standard of the vessel lacks important facilities compensation can be made, but this is not an obligation.
5.5 The operator has the right to replace the vessel and operate the same itinerary as long as the vessel offers similar standards as the liveaboard or cruise boat that was initially booked by the guest. DiveSafariMaster.com will not be liable for disputes arising out of the appointment of a different vessel.
5.6 The operator has the right to change the cabin allocation depending on availability and the condition of the cabin for use.
5.7 In line with the industry norm, trips cancelled by the operator entitle you to a refund. Shortened trips entitle you to a proportionate refund, delayed trips to a choice of refund or re-scheduled trip, and lengthened trips have no extra charge.
5.8 Cancellation fees:
- Three month before the trip or more it is possible to change dates of the trip only if desired week is available
- More than one month before the trip 20% of the cost will be retained by the boat
- Within 30 days of the trip or during the trip, 100% of the total cost will be retained by the boat.
6.1 The reservation forms an agreement between the guest(s) and the operator. DiveSafariMaster.com only serves as an intermediary and therefore cannot be held responsible for possible shortcomings in the operators’ performance.
6.2 The guest agrees to never in any case hold DiveSafariMaster.com responsible for unforeseen circumstances. Liability waiver may need to be signed or entrance on the ship may be refused by the operator.
6.3 DiveSafariMaster.com cannot be held responsible for delays of flights and or transfer companies.
6.4 DiveSafariMaster.com cannot be held accountable for wrong information published on partner websites.
6.5 Neither DiveSafariMaster.com, nor the operator, will be responsible for any losses you suffer (including for example any missed flights) due to failure to allow sufficient time for your journey.
6.6 DiveSafariMaster.com cannot be held liable for and will not be responsible for personal injuries, property damage, or wrongful death that may occur during activities, as a result of the inherent risks associated with scuba diving, or any activity offered by the operator or as a result of acts or omissions of other third parties.
6.7 DiveSafariMaster.com cannot be held liable for changes in vessel used by the operator, changes in cabin appointments or any other changes in how the operator chooses to execute the booked liveaboard or cruise holiday.
6.8 We reserve the right to amend reservations in case this is deemed necessary. This applies to the itinerary, the vessel and the cabin allocation. As long as the proposed alternative by DiveSafariMaster.com is of similar value the reservation, considered to be valid and thus DiveSafariMaster.com will not be liable for any disputes arising from the change of the vessel, itinerary or cabin allocation.
6.9 DiveSafariMaster.com and/or your operator are not responsible and cannot be held liable for delays, changes or cancellation of service when the product cannot be executed partly or wholly owing to acts of god, political unrest as well as military or civil conflicts and terrorist activities, ‘force majeure’, or due to other circumstances that are unforeseeable or beyond the operator's’ control.
7. Complaints & disputes
7.1 In case the guest is not dissatisfied with the service provided, the guest should step up to the captain / cruise director immediately to communicate the complaint.
7.2 In general the law of the country in which the transportation took place will apply to the relationship between the guest and the operator. Disputes between you as guest and the operator will generally have to be settled by the court of the country in which the trip provided by the operator took place.
7.3 If the complaint is about the service provided by DiveSafariMaster.com (involving the website, payment collection and travel consultation), please submit your complaints through our contact form. We will do our very best to follow-up and help you, as your satisfaction is our top priority.
8.2 All information on our website is provided in good faith and is believed to be correct at the time of publication. DiveSafariMaster.com will not be held responsible for any inaccuracies due to ‘out of date’ information provided to us by the operators.
8.3 By submitting a review you grant DiveSafariMaster.com the full, transferable and irrevocable rights to it, including your name. DiveSafariMaster.com may use, translate, edit, reproduce, refuse or remove reviews at its sole discretion.
8.4 All of the information on this website is protected by copyright and cannot be duplicated, copied or used for any commercial purpose within the explicit and written consent of DiveSafariMaster.com.
8.5 You are not allowed to re-sell, deep-link, use, copy, spider or scrape, display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose. Our services are made available for personal and non-commercial use only.
8.6 Safety standards and regulations conform to local standards and could be more or less stringent than in your home country. The monitoring and enforcement of those regulations is a matter for the authorities in that country and the local operator concerned.
8.7 DiveSafariMaster.com reserves the right to possible adjustments of prices and conditions.
10. About DiveSafariMaster.com
DiveSafariMaster.com is brought to you by:
Master Diving and Safari
Elahyaa number 28 flat number 1
TAX Number: 477-379-249
DiveSafariMaster.com can be reached by:
e-mail email@example.com +2 (0114) 338-30-08